App support

HomeBrainz Hub support

Help for setup, pairing, account questions, and supported HomeBrainz devices.

Contact support

For support with HomeBrainz Hub, contact our team by email.

info@homebrainz.eu

What to include in your message

To help us troubleshoot faster, include the details below when you contact support.

The email address used in HomeBrainz Hub.
Your phone model and operating system version.
The HomeBrainz device model you are trying to use.
A short description of the problem and any screenshots or error messages.

What we can help with

Support requests commonly include the topics below.

Signing in and account access issues.
Discovering and pairing HomeBrainz devices.
Connecting devices to Wi-Fi and assigning them to a home or room.
Real-time device status, firmware updates, and troubleshooting.

Supported use

HomeBrainz Hub is intended for use with compatible HomeBrainz hardware and requires internet access for account-based features. Device discovery and setup may also require local network and location permissions, depending on your platform.

Useful links

You can also review the following pages for account and legal information.